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Customer Service Frequently Asked Questions

A Unit of IDEX Corporation
607 NW 27th Avenue
Ocala  FL 34475

Customer Service &
Technical Support:
Phone: 352-629-5020     
Fax:     352-629-2902

Class 1 Sales and Customer Service

Class 1 is the market leader in developing innovative technology applications for emergency vehicles. Founded in 1991, the company now has over 110 employees and state-of-the-art production facilities in Ocala, Florida

Class 1 is dedicated to the improvement of fire apparatus through design and application innovation. Class 1 is equally committed to product quality and earned ISO 9001 registration in 1998 and renewal in 2008. In fact, many of our innovative products are now standard equipment in most fire rescue vehicles.

Class 1 has expertise in the design and production of custom electronic instrumentation, controls and plumbing components for heavy duty ground vehicle applications, including emergency, agricultural, construction and other equipment. The company continues to break new ground in technology applications such as it's ES-Key multiplexing system, which enables specific electronic components to communicate and transfer intelligence.



E-mail Class 1 Parts Orders


Servicing the most innovative electronics and plumbing products in the industry just got easier with the new email order entry feature from Class 1.  Simply scan your parts order and send it to CL1-class1sales@idexcorp.com for immediate processing.  Or you can fax your order to 800.520.3473. Class 1 prides itself in shipping your service parts as fast as possible to keep the apparatus on the road and ready to perform.  With parts shipments shipping until 4:30 PM each weekday why settle for second best.  Buy Class 1.  You know the performance and service will always be there.

E-mail and Directions

Email Addresses

Want to place an order?  Click the link below to connect with our sales department:

Looking for more information about our products? Click the link below to request Product Brochures and Fact Sheets: Class1literature@idexcorp.com 

Have a technical question?  Click the link below to request product manuals and other technical documents, or to send a question to our technical services team: Class1service@idexcorp.com

Have questions about returning an item?  Click the link below to contact our customer service department: Class1returns@idexcorp.com



Directions to Class 1 from Orlando International Airport
1. Head east on Airport Blvd
1.3 mi
2. Continue onto S Semoran Blvd
0.3 mi
3. Take the ramp onto FL-528 W
Partial toll road
6.6 mi
4. Take exit 4 for Florida's Turnpike toward US-17/US-92/US-441/Orange Blossom Tr
Toll road
0.8 mi
5. Follow signs for Florida's Turnpike N/Ocala and merge onto FL-91 N/Florida's Turnpike
Partial toll road
53.9 mi
6. Merge onto I-75 N
23.4 mi
7. Take exit 352 to merge onto FL-40 E/W Silver Springs Blvd
1.2 mi
8. Turn left at NW 27th Ave
Destination will be on the right
0.5 mi
Arrive at 607 NW 27th Ave
Ocala, FL 34475
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 Warranty Authorization
Call 800-533-3569
   or 352-629-5020
to obtain Warranty Authorization and\or Material Return Authorization
Dealer Locator
Electronic Pump Governor Overview
RMA Guidelines
Standard Warranty
Terms and Conditions of Sale
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last change: 4/16/2014